Daniel,
Thank you very much for responding promptly to my email. Moreso, thank you again for reminding me to read the entire body of your email before I actually responded.
Nevertheless, I find it very strange that PalmOne would market a wireless card, excluding a browser software that actually allows one to access the Internet. Surely, PalmOne can see that both the card and the software should come together. I recommend that you consider such a venture; for at this moment, not having the software included with the Wi-fi card is a great inconvenience.
I will continue to search the web for a browser software that will work with my Zire 72s. Hopefully, I shall find another company that can furnish me with information regarding how I can effectively use my Wi-fi card with my PalmOne Zire.
Much regards,
From: “Daniel Lewis”
Reply-To:
To:
Subject: Re: Customer Service E-mail
Date: Mon, 13 Feb 2006 10:15:24 -0500
>Greetings from the palmOne.com Software Connection (SWC) store! Please
>read the entire body of our reply before responding, if necessary.
>
>Unfortunately we do not sell any web browsing software on our site.
>
>If you have any additional questions regarding this matter please
>contact us and please include all previous correspondence in order to
>better assist you, ESPECIALLY if you have an AOL account as many AOL
>emails to us truncate, or do not automatically include, the prior
>correspondence when replying to us. There are other ISPs that truncate
>email replies as well, so make sure all prior correspondence is
>included. Also, PLEASE refrain from sending multiple emails for the
>same subject as this only slows our average response time. Our hours of
>operation or M-F 9:00 AM to 5:00 PM EST. Emails sent Friday evening,
>and over the weekend, will be answered as quickly as possible the
>following Monday. Emails are generally answered in the order they are
>received. We will do our best to respond to your email as soon as
>possible.
>
>Thank you for shopping at palmOne.com.
>
>
>Sincerely,
>
>Daniel Lewis
>palmOne Software Connection Support
>powered by Motricity, Inc.
>http://swc.palmOne.com
>
>
>
>
>————————————————————————
>——–
>Original Message Below
>
>————————————————————————
>——–
>Date: 10-Feb-2006 22:47:55
>From: canewry@hotmail.com (canewry@hotmail.com)
>Subject: Customer Service E-mail
>
>Message:
>
>This is a customer service email.
>Order #:
>
>Reason: support request… downloading a title
>
>Message:
>
>disappointed in service. Purchase zire 72s. Purchase Wi Fi card. Yet
>still unable to surf net. I am connected but now I need a Web Pro, which
>I assume should accompany the Wi Fi card. where can I download web pro
>for a Zire? And how will i be assured it will work. purchase after
>purchase and still no browser. Truly disappointed!
>
>
>
Regards,
I bought for internet the PMT xl Personal Money Tracker, yesterday, but I cannot install it ….
My Registration Key is 54909.
The problem is you never sent to me the REGISTRATION CODE
My HotSync ID is 1mama2
Thank you
Alfonso Herrera