Yeah I Wrote This!

Board of Directors
Pension Fund Office
Bahamas Hotel Industry Management Pension Fund
Hotel Center
SG Hambros Building

P.O. Box N 7799
Nassau , The Bahamas

Re: Blatant Disrespect and Flippant Disregard Regarding My Query Concerning My Entitled Pension Benefits

To Whom It May Concern:

My complaint is in regards to how I was recently treated on a telephone conversation, (January 15, 2008) concerning a query about my pension fund status.  I have never been so blatantly disrespected in my life as a paying customer.   In fact, this phone call left an utter distaste in my mouth as to why in fact, I am forced to deal with an institution that obviously does not care about their clients nor their concerns.

Regarding said telephone call, I strongly requested to speak to Michael Reckley, Secretary to the Board, of the Bahamas Hotel Industry Management Pension Fund, and in fact to whom my initial letter was addressed.  (Please note that I find that Mr. Reckley usually and purposefully screen his calls as to not speak with his clients).  However, when Mr. Reckley answered the phone and realized that I was just a client, I was rudely and abruptly shunned and transferred back to the reception desk, without him taking the time to listen to my concern.  Mr. Reckly’s tone was curt and brash in nature, subsequently, I took great offense, hence my letter of complaint.

To date I have yet to receive a satisfactory response to my query regarding the status of my pension fund.  The only response I have received was “we waiting on Kerzner,” whatever that means.  Nevertheless, this letter is written to let you know that I expect a written apology, better yet, a phone call from Mr. Michael Reckley, that is if he is not too busy to deal with clients’ queries.

Regards,

Mr. Cecil Newry